Shipping Policy of PRIMEALIPC

Effective Date: September 12, 2025

At PRIMEALIPC, we are committed to providing a reliable and efficient shipping service to ensure that your order reaches you in a timely manner. Please review the following shipping policy for detailed information about our shipping practices.

1. Shipping Methods and Costs

We offer a range of shipping options to meet your needs. Shipping costs are calculated at checkout based on the shipping method selected and the delivery address. The available shipping methods include:

  • Standard Shipping: Delivery within 5-7 business days (domestic orders).

  • Expedited Shipping: Delivery within 2-3 business days (domestic orders).

  • International Shipping: Delivery times vary depending on the destination country. International shipping fees will be calculated at checkout, and customs duties/taxes may apply.

2. Processing Time

Orders are typically processed within 1-2 business days from the time they are received, excluding weekends and holidays. Once your order has been processed and shipped, you will receive a tracking number via email to monitor the progress of your shipment.

3. Order Confirmation

After placing your order, you will receive an order confirmation email. This email will include details about your order, including the shipping address, items purchased, and the expected delivery time.

4. Shipping Locations

We currently ship to the following locations:

  • Domestic (USA): We offer shipping to all 50 states.

  • International Shipping: We ship to select countries. If you are located outside of the USA, please check at checkout to see if we ship to your country.

5. International Shipping

For international orders, additional charges, including but not limited to customs duties, taxes, and handling fees, may apply. These charges are the responsibility of the customer and are not included in the shipping cost displayed at checkout. The customs regulations and import taxes vary by country, and we recommend checking with your local customs office for details before placing your order.

6. Shipping Delays

While we strive to meet our estimated delivery times, please note that shipping delays may occur due to factors outside of our control, such as weather conditions, holidays, or delays with the carrier. In the case of any significant delay, we will notify you via email and offer the option to cancel or adjust your order.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of checkout. We cannot be held responsible for delays or lost packages due to incorrect or incomplete address information. If there is an issue with your address, please contact our customer service team immediately.

8. Shipping Issues

If you experience any issues with your shipment, such as a delayed or lost package, please contact us at [email protected] or call (630) 541-8285. We will work with the carrier to resolve the issue and ensure that your order is delivered to you.

9. Order Pickup

We currently do not offer in-store pickup for online orders. All orders are shipped directly to the address provided during checkout.

10. Returns and Shipping Costs

Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product. For detailed information on returns, please refer to our Refund and Returns Policy.

11. Contact Us

If you have any questions regarding our shipping policy, or if you need assistance with an order, please feel free to contact us:

PRIMEALIPC
2025 Prentiss Dr
Downers Grove, Illinois 60516
Phone: (630) 541-8285
Email: [email protected]

By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy.