Refund and Returns Policy of PRIMEALIPC
Effective Date: September 12, 2025
At PRIMEALIPC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully satisfied with your timepiece, we offer a clear and fair refund and return policy.
1. Returns
We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:
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The item must be unused, unworn, and in the same condition that you received it.
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The item must be in its original packaging, including any tags, accessories, and documents that came with the product.
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A proof of purchase (receipt or order confirmation) must be provided.
To initiate a return, please contact our customer service team at [email protected] or call us at (630) 541-8285. Once we receive your return request, we will provide you with instructions on how to return the product.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7–10 business days.
Please note that shipping costs are non-refundable. The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective item.
3. Exchanges
If you wish to exchange an item for a different model, size, or color, we recommend initiating a return and placing a new order for the desired product. If you need assistance with the exchange process, our customer service team is happy to help.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or call (630) 541-8285. We will arrange for a return, exchange, or refund at no additional cost to you. Please provide photos of the damaged or defective item along with your order number to expedite the process.
5. Non-Refundable Items
Certain items are not eligible for a refund or return, including:
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Customized or engraved timepieces.
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Items purchased as final sale or with promotional discounts.
6. Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank or credit card statement. If you still have not received your refund after 10 business days, please contact us at [email protected].
7. Contact Us
If you have any questions or need further assistance regarding returns or refunds, please don’t hesitate to contact us:
PRIMEALIPC
2025 Prentiss Dr
Downers Grove, Illinois 60516
Phone: (630) 541-8285
Email: [email protected]
By making a purchase on our website, you acknowledge that you have read and understood our Refund and Returns Policy.